JB,
Regarding Kingsley Drive Apartments’ persistent and frequent survey requests: maintenance was fast and diligent. However, given the size of this apartment building, it lacks a permanent maintenance personnel. Currently, the manager and custodian are handling all maintenance tasks.
Even though they are both doing a fantastic job but problem with this setup is that without a dedicated maintenance staff, two people cannot manage everything effectively. This situation often results in either attracting lower-quality tenants or accelerating building deterioration. The building is old and requires more staff—not fewer—to properly maintain it.
There is sufficient rent roll to afford a full-time maintenance person, which would help protect and potentially increase the rent roll. This is common sense and would also help avoid potential lawsuits.