Hello, how can we help?

To book an in-person tour, visit the property detail page and look for the Request a Tour button.

To find room availability, visit the property details page and find it under the availability section.

Room prices can be found on the property detail page.

Tripalink offers leases for a minimum of six months or more.

Parking can vary by property. Check the amenities section of the property you're interested in for complete details.

Some Tripalink properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact us with any questions — we're happy to offer guidance and assist you in any way we can.

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Yes, but please make sure your furniture will be needed in your unit. When moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Tripalink WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

Credit score requirements vary by state as well as income requirements. Please contact us for more details.

Co-signers should have a US-based address and a credit score of 680-700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

We use Docusign to generate lease agreement, and it will be sent to your email.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's avaialble. You can also reach out and talk to your leasing agent.

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Tripalink does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Yes, there is an income requirement when applying for Tripalink properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

We recommend that you pay the rent through Tripalink residential portal, which can be activated after you sign the contract. If you have to pay with a cashier's check, money order or international wire transfers, please contact your leasing consultant for details. *Please note that when you are paying through our residential portal, there will be a transaction convenience fee if you are paying with Credit card or Debit card. We recommend that you pay with eCheck using your checking account to avoid this fee.

We strongly recommend that all tenants purchase renter's insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

We recommend that you pay the rent through Tripalink residential portal, which can be activated after you sign the contract. If you have to pay with a check or international wire transfers, please contact your leasing consultant for details. *Please note that when you are paying through our residential portal, there will be a transaction convenience fee if you are paying with Credit card or Debit card. We recommend that you pay with eCheck using your checking account to avoid this fee.

We accept Visa, Master, Amex, Discover, and bank ACH.

Yes. We're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Our community events vary from small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties! Events are updated every year.

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you'll enjoy big discounts — as much as 50% to 80%.

If you're one of our tenants, you're a Tripalink community member. We do open some events to the public, but mostly they're just for tenants.

Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with Tripalink membership. You can join our regular social gathering and networking events for free. We also frequently give away high-value prizes such as iPad, Xbox through our online activities. Shoot us an email and tell us what’s the next community benefit you want us to offer!

You can submit a request for maintenance at the Tripalink online residential portal.

Our maintenance staff responds to requests within 1-3 business days. We'll keep you updated and give you a window of time when they'll arrive on the day-of.

We're serious about maintaining the quality of Tripalink properties, and ask that you report any suspected damage to Tripalink Management as soon as possible. You'll save yourself money in the long run, too, because we won't deduct anything from your security deposit.

We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff / partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement.

The free Tripalink Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a Tripalink logo, and check your Wechat Mini Program to get the real-time location of the bus. Simply scan this QR code with your Wechat account.

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

To make a one-time payment, please log in through the Appfolio online portal, click the payment tab, select pay now, and continue with the payment method of choice.

To set up to Autopay, please log into Appfolio, click the payment tab, and select setup autopay.

Unfortunately, we do not support the option to cancel payments.

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

To pay with a different bank account, Login to Appfolio online portal, click the payment tab, select pay now, and put in your desired payment method.

Unfortunately, we do not support the option to stop an in-progress payments.

To change your Autopay amount, login to your Appfolio account, select the payment tab and update the amount in Setup Autopay.

To turn off your Autopay, login to your Appfolio account, select the payment tab and change your Autopay preferences in Setup Autopay.

If your current balance is incorrect, please either check your tenant ledger by selecting Account ledger under the payment tab or reach out to our property management team.

If you are part of a group lease, please coordinate the rent amongst yourselves.

There will be a $30 NSF fee if your payment got rejected by the bank. Please try to make the payment again.

To reset your account password, click the forget password button and follow the instructions.

Safety is a very subjective matter. Before signing the lease, we encourage prospects to tour the apartments and houses to find a place in their desired locations.

We have virtual tours available for various properties, and we can also send out tour videos to interested prospects.

To search for an apartment, you can use our Tripalink website and filter the apartments by your city, budget range, move-in dates and many other factors.

Once you find a specific apartment that you'd like to apply for, a leasing agent will directly assist you with the application process.

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Please reach out to your leasing agent, and they will send you a new copy.

Yes, all tenants will have to sign the lease agreement.

All our leases are unique to their region and should be able to cover all local laws and ordinances.

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

If you have any questions about your lease, please contact your leasing agent directly. They'd be happy to help out.