Hello, how can we help?
General
Leasing
Application
Move-In
Tenant Service
What if I have roommate issues?
Though we don't guarantee roommate compatibility, we have Tripalink Community Success Managers to help you create strong bonds throughout the Tripalink community. You can count on them to organize activities and events to help you get involved in the community and meet people.
How do I schedule an in-person tour of a Tripalink property?
To book an in-person tour, visit the property detail page and look for the Request a Tour button.
How do I know the room availbility?
"To find room availability, visit the property details page and find it under the availability section."
How do I find the price of the room?
Room prices can be found on the property detail page.
What's the minimum lease I can get with Tripalink?
Tripalink offers leases for a minimum of six months or more.
Do Tripalink properties include parking, or do you have to pay an extra fee?
Parking can vary by property. Check the amenities section of the property you're interested in for complete details.
Are pets allowed on Tripalink properties?
Some Tripalink properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.
Are utilities included in the rent of Tripalink properties?
It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.
Will utilities be set up before my move-in day?
If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact us with any questions — we're happy to offer guidance and assist you in any way we can.
Is furniture included?
Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.
Can I bring my own furniture?
Yes, but please make sure your furniture will be needed in your unit. When moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.
Is there a washer and a dryer in every Tripalink unit?
It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.
What’s the WIFI speed at Tripalink properties?
Tripalink WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.
Is cable internet included?
It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.
What credit score do I need to qualify?
Credit score requirements vary by state as well as income requirements. Please contact us for more details.
If I need a co-signer in my Tripalink lease, who's eligible?
Co-signers should have a U.S.-based address and credit score of 680 or higher. Your co-signer's income should be at least three times the monthly rent.
What do I need to complete the Tripalink application process?
It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.
How do I view and/or download my Tripalink property lease?
"We use Docusign to generate lease agreement, and it will be sent to your email."
What's included in my rent?
It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's avaialble. You can also reach out and talk to your leasing agent.
How soon will I receive my security deposit after moving out?
You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.
Does Tripalink require a security deposit?
"Tripalink does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent."
Is there an income requirement to apply to a Tripalink property?
Yes, all residents are required to carry renter insurance.
How do I apply to a Tripalink property?
"We recommend that you pay the rent through Tripalink residential portal, which can be activated after you sign the contract. If you have to pay with a cashier's check, money order or international wire transfers, please contact your leasing consultant for details. *Please note that when you are paying through our residential portal, there will be a transaction convenience fee if you are paying with Credit card or Debit card. We recommend that you pay with eCheck using your checking account to avoid this fee."
Do I need renters insurance?
We strongly recommend that all tenants purchase renter's insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.
How do I pay my rent/deposit?
"We recommend that you pay the rent through Tripalink residential portal, which can be activated after you sign the contract. If you have to pay with a check or international wire transfers, please contact your leasing consultant for details. *Please note that when you are paying through our residential portal, there will be a transaction convenience fee if you are paying with Credit card or Debit card. We recommend that you pay with eCheck using your checking account to avoid this fee."
What methods of payment are accepted?
We accept Visa, Master, Amex, Discover, and bank ACH.
Is there a fee if I make payments online?
Yes. We're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.
How do I get the key to my new place?
We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.
What kinds of community events can I look forward to?
Our community events vary from small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties! Events are updated every year.
Are community events free?
Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you'll enjoy big discounts — as much as 50% to 80%.
How can I become a Tripalink community member?
If you're one of our tenants, you're a Tripalink community member. We do open some events to the public, but mostly they're just for tenants.
What are the benefits of being a Tripalink community member?
Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with Tripalink membership. You can join our regular social gathering and networking events for free. We also frequently give away high-value prizes such as iPad, Xbox through our online activities. Shoot us an email and tell us what’s the next community benefit you want us to offer!
How do I call for maintenance?
You can submit a request for maintenance at the Tripalink online residential portal.
How soon will you respond to and complete my maintenance request?
Our maintenance staff responds to requests within 1-3 business days. We'll keep you updated and give you a window of time when they'll arrive on the day-of.
What if I didn't ask for maintenance when damage occurred in my home?
We're serious about maintaining the quality of Tripalink properties, and ask that you report any suspected damage to Tripalink Management as soon as possible. You'll save yourself money in the long run, too, because we won't deduct anything from your security deposit.
What type of maintenance service does Tripalink cover?
"We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff / partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement."
How does the Tripalink Community Shuttle Bus service work?
The free Tripalink Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a Tripalink logo, and check your Wechat Mini Program to get the real-time location of the bus. Simply scan this QR code with your Wechat account.