Question 1

What if I have roommate issues?

Accepted Answer

Though we don't guarantee roommate compatibility, we have Tripalink Community Success Managers to help you create strong bonds throughout the Tripalink community. You can count on them to organize activities and events to help you get involved in the community and meet people.

Question 2

How do I schedule an in-person tour of a Tripalink property?

Accepted Answer

To book an in-person tour, visit the property detail page and look for the Request a Tour button.

Question 3

How do I know the room availbility?

Accepted Answer

To find room availability, visit the property details page and find it under the availability section.

Question 4

How do I find the price of the room?

Accepted Answer

Room prices can be found on the property detail page.

Question 5

Do Tripalink properties include parking, or do you have to pay an extra fee?

Accepted Answer

Parking can vary by property. Check the amenities section of the property you're interested in for complete details.

Question 6

Are pets allowed on Tripalink properties?

Accepted Answer

Some Tripalink properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

Question 7

Are utilities included in the rent of Tripalink properties?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

Question 8

Will utilities be set up before my move-in day?

Accepted Answer

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact us with any questions — we're happy to offer guidance and assist you in any way we can.

Question 9

Is furniture included?

Accepted Answer

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Question 10

Can I bring my own furniture?

Accepted Answer

Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

Question 11

Is there a washer and a dryer in every Tripalink unit?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Question 12

What’s the WIFI speed at Tripalink properties?

Accepted Answer

Tripalink WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

Question 13

Is cable internet included?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

Question 14

What credit score do I need to qualify?

Accepted Answer

Credit score requirements vary by state as well as income requirements. Please contact us for more details.

Question 15

If I need a co-signer in my Tripalink lease, who’s eligible?

Accepted Answer

Co-signers should have a US-based address and a credit score of 680-700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

Question 16

What do I need to complete the Tripalink application process?

Accepted Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

Question 17

How do I view and/or download my Tripalink property lease?

Accepted Answer

We use Docusign to generate the lease agreement, and it will be sent to your email.

Question 18

What's included in my rent?

Accepted Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

Question 19

How soon will I receive my security deposit after moving out?

Accepted Answer

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Question 20

Does Tripalink require a security deposit?

Accepted Answer

Tripalink does typically require a security deposit, though this can vary by market. The amount is usually  equal to one month's rent.

Question 21

Is there an income requirement to apply to a Tripalink property?

Accepted Answer

Yes, there is an income requirement when applying for Tripalink properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

Question 22

Do I need renters' insurance?

Accepted Answer

We strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

Question 23

What methods of payment are accepted?

Accepted Answer

We accept Visa, Master, Amex, Discover, and bank ACH.

Question 24

Is there a fee if I make payments online?

Accepted Answer

Yes. We're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

Question 25

How do I get the key to my new place?

Accepted Answer

We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Question 26

What kinds of community events can I look forward to?

Accepted Answer

Our community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Question 27

Are community events free?

Accepted Answer

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you'll enjoy big discounts — as much as 50% to 80%.

Question 28

How can I become a Tripalink community member?

Accepted Answer

If you're one of our tenants, you're a Tripalink community member. We do open some events to the public, but mostly they're just for tenants.

Question 29

What are the benefits of being a Tripalink community member?

Accepted Answer

Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with Tripalink membership. You can join our regular social gathering and networking events for free. We also frequently give away high-value prizes such as iPads and Xboxes through our online activities. Shoot us an email and tell us what's the next community benefit you want us to offer!

Question 30

How do I call for maintenance?

Accepted Answer

You can submit a request for maintenance at the Tripalink online residential portal.

Question 31

How soon will you respond to and complete my maintenance request?

Accepted Answer

Our maintenance staff responds to requests within 1-3 business days. We'll keep you updated and give you a window of time when they'll arrive on the day-of.

Question 32

What if I didn't ask for maintenance when damage occurred in my home?

Accepted Answer

We're serious about maintaining the quality of Tripalink properties, and ask that you report any suspected damage to Tripalink Management as soon as possible. You'll save yourself money in the long run, too, because we won't deduct anything from your security deposit.

Question 33

What type of maintenance service does Tripalink cover?

Accepted Answer

We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff / partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement.

Question 34

How does the Tripalink Community Shuttle Bus service work?

Accepted Answer

The free Tripalink Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a Tripalink logo, and check your WeChat Mini Program to get the real-time location of the bus. Simply scan this  QR code with your Wechat account.

Question 35

What should I know before signing a lease?

Accepted Answer

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

Question 36

How do I make a one-time payment?

Accepted Answer

To make a one-time payment, please log in through the Appfolio online portal, click the payment tab, select pay now, and continue with the payment method of choice.

Question 37

How do I get set up to pay rent?

Accepted Answer

To set up to Autopay, please log into Appfolio, click the payment tab, and select setup autopay.

Question 38

How do I cancel a payment?

Accepted Answer

Unfortunately, we do not support the option to cancel payments.

Question 39

How do I find the status of my payment?

Accepted Answer

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

Question 40

How do I pay with a different bank account?

Accepted Answer

To pay with a different bank account, Login to Appfolio online portal, click the payment tab, select pay now, and put in your desired payment method.

Question 41

How do I stop my in-progress payment?

Accepted Answer

Unfortunately, we do not support the option to stop an in-progress payment.

Question 42

How do I change my Autopay amount or send the date?

Accepted Answer

To change your Autopay amount, login to your Appfolio account, select the payment tab and update the amount in Setup Autopay.

Question 43

How do I turn off my Autopay?

Accepted Answer

To turn off your Autopay, login to your Appfolio account, select the payment tab and change your Autopay preferences in Setup Autopay.

Question 44

My current balance is incorrect. What's going on?

Accepted Answer

If your current balance is incorrect, please either check your tenant ledger by selecting Account ledger under the payment tab or reach out to our property management team.

Question 45

How do I split the rent with roommates?

Accepted Answer

If you are part of a group lease, please coordinate the rent amongst yourselves.

Question 46

My payment failed: What's next?

Accepted Answer

There will be a $30 NSF fee if your payment got rejected by the bank. Please try to make the payment again.

Question 47

How do I reset an account password?

Accepted Answer

To reset your account password, click the forget password button and follow the instructions.

Question 48

Are the apartments and houses in safe locations?

Accepted Answer

Safety is a very subjective matter. Before signing the lease, we encourage prospects to tour the apartments and houses to find a place in their desired locations.

Question 49

How do I tour an apartment online?

Accepted Answer

We have virtual tours available for various properties, and we can also send out tour videos to interested prospects.

Question 50

How can I search for an apartment?

Accepted Answer

To search for an apartment, you can use our Tripalink website and filter the apartments by your city, budget range, move-in dates and many other factors.

Question 51

How do I apply to rentals through Tripalink.com?

Accepted Answer

Once you find a specific apartment that you'd like to apply for, a leasing agent will directly assist you with the application process.

Question 52

I didn't receive the link to sign my lease. What do I do?

Accepted Answer

If you didn't receive the lease documents, please double check your email and the spam folder.  If not, reach out to your leasing agent directly.

Question 53

My lease signing was canceled. What do I do next?

Accepted Answer

Please reach out to your leasing agent, and they will send you a new copy.

Question 54

Do all tenants have to sign the lease?

Accepted Answer

Yes, all tenants will have to sign the lease agreement.

Question 55

My state/city/county has specific rental policies; does the lease cover that?

Accepted Answer

All our leases are unique to their region and should be able to cover all local laws and ordinances.

Question 56

What if there are changes I would like to request before signing the lease?

Accepted Answer

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

Question 57

How is Tripalink different from other rental services?

Accepted Answer

Tripalink offers both traditional property managment, as well as co-living spaces to help cater to different needs.

Question 58

How do I tour an apartment online?

Accepted Answer

You can check the Tripalink website for photos, videos, VR, or floorplans of the unit/room. If these seem to be missing, please reach out to your leasing agent.

Question 59

Will Tripalink help me locate a new place to live?

Accepted Answer

Yes we will be able to assist based on our availability at the moment.

Question 60

Can I search by the zip code or neighborhood of interest?

Accepted Answer

You can search by neighborhood or by map on the website.

Question 61

Does Tripalink accept subleases?

Accepted Answer

Please reach out to the leasing office if you have a qualified person and the office will assist directly.

Question 62

What types of rentals does Tripalink have: houses, apartments, or condos?

Accepted Answer

Tripalink has a variety of rentals available. We have apartments, houses to rent by the room, or whole when available, and coliving spaces near universities.

Question 63

Does Tripalink have a mobile app?

Accepted Answer

Yes! We have a Tripalink App that can be used to make payments and submit work orders (Currently for USC only).

Question 64

How do I report a glitch or technical issue on the website?

Accepted Answer

Reach out to the property manager if you are a tenant.

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