Question 1

What kind of tenants live in Tripalink properties?

Accepted Answer

It depends on the location, but most tenants are either Gen-Zs still in college or Millennials just starting out in their careers. Either way, Tripalink does conduct a thorough tenant verification process that includes a criminal history, credit score, and income level check to ensure the Tripalink community is safe and stress-free.

Question 2

Can I get in touch with my roommates ahead of time?

Accepted Answer

Yes. We'll help you connect with your roommate(s) before you move in, provided we have permission.

Question 3

What if I have roommate issues?

Accepted Answer

Though we don't guarantee roommate compatibility, we have Tripalink Community Success Managers to help you create strong bonds throughout the Tripalink community. You can count on them to organize activities and events to help you get involved in the community and meet people.

Question 4

How do I schedule an in-person tour of a Tripalink property?

Accepted Answer

To book an in-person tour, visit the property detail page and look for the Request a Tour button.

Question 5

How do I know the room availbility?

Accepted Answer

To find room availability, visit the Property details page and find it under the Availability section.

Question 6

How do I find the price of the room?

Accepted Answer

Room prices can be found on the property detail page.

Question 7

What's the minimum lease I can get with Tripalink?

Accepted Answer

Tripalink offers leases for a minimum of six months or more.

Question 8

Do Tripalink properties include parking, or do you have to pay an extra fee?

Accepted Answer

Parking can vary by property. Check the amenities section of the property you're interested in for complete details.

Question 9

Are pets allowed on Tripalink properties?

Accepted Answer

Some Tripalink properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

Question 10

Are utilities included in the rent of Tripalink properties?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

Question 11

Will utilities be set up before my move-in day?

Accepted Answer

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact us with any questions — we're happy to offer guidance and assist you in any way we can.

Question 12

Is furniture included?

Accepted Answer

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Question 13

Can I bring my own furniture?

Accepted Answer

Yes, but please make sure your furniture will be needed in your unit. When moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

Question 14

Is there a washer and a dryer in every Tripalink unit?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Question 15

What’s the WIFI speed at Tripalink properties?

Accepted Answer

Tripalink WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

Question 16

Is cable internet included?

Accepted Answer

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

Question 17

What credit score do I need to qualify?

Accepted Answer

Credit score requirements vary by state as well as income requirements. Please contact us for more details.

Question 18

If I need a co-signer in my Tripalink lease, who's eligible?

Accepted Answer

Co-signers should have a U.S.-based address and credit score of 680 or higher. Your co-signer's income should be at least three times the monthly rent.

Question 19

What do I need to complete the Tripalink application process?

Accepted Answer

Before you start the Tripalink application process, be sure you have identity verification, income verification, and vehicle information (if applicable). If you're applying to a pet-friendly property, have your pet's information ready, too.

Question 20

How do I view and/or download my Tripalink property lease?

Accepted Answer

We use docusign to generate lease agreement, and it will be sent to your email.

Question 21

What's included in my rent?

Accepted Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's avaialble. You can also reach out and talk to your leasing agent.

Question 22

How soon will I receive my security deposit after moving out?

Accepted Answer

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Question 23

Does Tripalink require a security deposit?

Accepted Answer

Triaplink does typically require a security deposit, though this can vary by market. The amount is usually the first month's rent plus a service fee, and a security deposit equal to one month's rent.

Question 24

Is there an income requirement to apply to a Tripalink property?

Accepted Answer

Income verification is required when you apply to a Tripalink property. Generally, the applicant’s monthly income needs to be 2.5 times the monthly rent. However, it varies by location and home. You can also reach out and talk to your leasing agent.

Question 25

How do I apply to a Tripalink property?

Accepted Answer

Simply click “Apply now" on the property listing page you are interested in.

Question 26

Do I need renters insurance?

Accepted Answer

We strongly recommend that all tenants purchase homeowners insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

Question 27

How do I pay my rent/deposit?

Accepted Answer

We recommend that you pay the rent through Tripalink residential portal, which can be activated after you sign the contract. If you have to pay with a check or international wire transfers, please contact your leasing consultant for details. *Please note that when you are paying through our residential portal, there will be a transaction convenience fee if you are paying with Credit card or Debit card. We recommend that you pay with eCheck using your checking account to avoid this fee.

Question 28

What methods of payment are accepted?

Accepted Answer

We accept Visa, Master, Amex, Discover, and bank ACH.

Question 29

Is there a fee if I make payments online?

Accepted Answer

Yes. We're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

Question 30

How do I get the key to my new place?

Accepted Answer

We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Question 31

What kinds of community events can I look forward to?

Accepted Answer

Our community events vary from small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties! Events are updated every year.

Question 32

Are community events free?

Accepted Answer

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you'll enjoy big discounts — as much as 50% to 80%.

Question 33

How can I become a Tripalink community member?

Accepted Answer

If you're one of our tenants, you're a Tripalink community member. We do open some events to the public, but mostly they're just for tenants.

Question 34

What are the benefits of being a Tripalink community member?

Accepted Answer

Can I pay with Wechat, Paypal or Alipay?

Question 35

How do I call for maintenance?

Accepted Answer

You can submit a request for maintenance at the Tripalink online residential portal.

Question 36

How soon will you respond to and complete my maintenance request?

Accepted Answer

Our maintenance staff responds to requests within 1-3 business days. We'll keep you updated and give you a window of time when they'll arrive on the day-of.

Question 37

What if I didn't ask for maintenance when damage occurred in my home?

Accepted Answer

We're serious about maintaining the quality of Tripalink properties, and ask that you report any suspected damage to Tripalink Management as soon as possible. You'll save yourself money in the long run, too, because we won't deduct anything from your security deposit.

Question 38

What type of maintenance servies does Tripalink cover?

Accepted Answer

We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff / partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement.

Question 39

How does the Tripalink Community Shuttle Bus service work?

Accepted Answer

The free Tripalink Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a Tripalink logo, and check your Wechat Mini Program to get the real-time location of the bus. Simply scan this  QR code with your Wechat account.

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