Frequently asked questions about Chicago
How long are the lease terms?
We offer 3~14 month lease terms. Monthly rent varies by lease term. The rent displayed on the website is for a 12-month lease. For short-term leases and longer lease terms, please consult with our leasing agents to get the pricing.
Can I bring my own furniture?
Yes! Furniture from your previous residence may be brought with you when moving into unfurnished units, just make sure the apartment is returned in its original state when moving out.
What is the application process like?
Applying is simple and 100% online. First, you will book an in-person or virtual tour with one of our leasing specialists. If you would like to apply, our agents will then send you an application via email to be completed. Once your background and credit checks are complete and your application is approved, a lease agreement will be sent off for signing. From there, you will pay your administration fee once the lease is submitted.
What credit score do I need to qualify?
We require the credit score to be 650 or higher, or a co-signer meeting this requirement.
What are the credit and income requirements?
Tenants need a credit score of 650 or higher or a qualified co-signer with the same score. Co-signers should be U.S.-based and have income at least three times the monthly rent.
Are pets allowed?
Yes, we only allow pets at our private studio and 2-bedroom apartments. There is a one-time and non-refundable $300 pet fee, in addition to the monthly pet rent (Cats: $15/month/pet; Dogs: $25/month/pet).
Do I need renters' insurance?
Yes. We require that all tenants purchase renters' insurance. This protects both your belongings and the property in case of damage.
How do I pay my rent?
Rent can be paid easily online through the Tripalink Resident Portal. You can pay via eCheck (recommended to avoid fees), debit card, or credit card. If needed, cashier's checks or wire transfers are also accepted — just contact your leasing consultant for details.
What methods of payment are accepted?
We accept Visa, Mastercard, Amex, Discover, bank ACH, Cashier's Check, and Money Order.
How do I get the key to my new place?
We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key.
What kinds of community events can I look forward to?
Our community events vary from small, inclusive board games, open house barbecues, baking, floral design, fashion shows, and even holiday parties! Events are updated every year.
What if I have roommate issues?
Though we do not guarantee roommate compatibility, we have Tripalink Community Success Managers to help you create strong bonds throughout the Tripalink community. You can count on them to organize activities and events to help you get involved in the community and meet people.
Are community events free?
Regular community activities, such as Game Night, are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you will enjoy big discounts — as much as 50% to 80%.
How do I request maintenance?
If something needs repair, submit a maintenance request through the Tripalink Resident Portal. Our maintenance team typically responds within 1-3 business days and will schedule a convenient time with you.
What type of maintenance service does Tripalink cover?
We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff/partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement.
